About - Member Complaint Policy

We appreciate your feedback and we’re committed to doing everything we can to resolve your concerns. The CECU and its employees are committed to delivering high quality service to members and customers.  

 
We work to maintain your trust while continuing to embrace our co-operative values. It is important for us to know when you have a problem so we can try to resolve it and retain your confidence. If you have a concern or complaint about the service we provide, or the products we offer, we want to hear from you. By solving your issue or concern, we will ultimately improve our service levels to all members.

If you have a question or concern, please visit Resolving Your Concerns to learn more.

You may also review our Complaint Handling Guidelines with our Code of Conduct.